Shipping Policy
True Team Players (TTP) Shipping Policy
Introduction
At True Team Players (TTP), we aim to provide you with excellent service and ensure your purchases arrive promptly and safely. This Shipping Policy outlines how we handle shipping for orders placed on our ecommerce website, ttp.com, through our Shopify store.
Shipping Destinations
We currently ship to addresses within the United States and to select international locations. If you have any questions about whether we ship to your location, please contact our customer service team at support@ttp.com.
Processing Time
Order Processing
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Modifications
If you need to make any changes to your order (such as updating the shipping address), please contact us immediately at support@ttp.com. We will do our best to accommodate your request, but cannot guarantee changes can be made once the order has been processed.
Shipping Methods and Costs
Domestic Shipping
We offer several shipping options for orders within the United States:
Standard Shipping (5-7 business days): $5.00 or free for orders over $50.
Expedited Shipping (2-3 business days): $15.00.
Overnight Shipping (1 business day): $25.00.
International Shipping
International shipping costs vary depending on the destination and shipping method selected. The shipping cost will be calculated and displayed at checkout.
Please note that international orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
Shipping Confirmation and Order Tracking
Confirmation Email
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package.
Tracking Your Order
You can track your order status by clicking the tracking link provided in your shipping confirmation email or by visiting our Order Tracking page on ttp.com.
Delivery Time
Domestic Delivery
Delivery times for domestic orders typically range from 5-7 business days for standard shipping, 2-3 business days for expedited shipping, and 1 business day for overnight shipping.
International Delivery
Delivery times for international orders vary by destination and can take anywhere from 7-21 business days, depending on the shipping method chosen and customs processing times.
Shipping Issues
Lost or Stolen Packages
TTP is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly to file a claim.
Damaged Items
If your order arrives damaged, please contact us immediately at support@ttp.com with your order number and photos of the damaged items. We will work with you to resolve the issue promptly.
Incorrect Addresses
TTP is not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping address before completing your purchase.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
Email: trueteamplayers@gmail.com
Phone: 754-399-5721
Address: P.O. box 880894, Port Saint Lucie, FL 34953
Thank you for shopping with True Team Players. Together, we achieve more!